1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website, online booking system, and services offered by Face First, LLC (“Face First,” “we,” “us,” or “our”). By accessing our website, booking an appointment, or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Description of Services

Face First, LLC is a nurse practitioner-led, cash-based, direct-pay aesthetic medicine and wellness practice located in North Smithfield, Rhode Island. We offer aesthetic medicine and skincare services performed by qualified, licensed providers. Specific services, pricing, and provider qualifications are described on our website and confirmed at the time of your consultation. Services are provided on a cash/direct-pay basis and, unless otherwise stated, are not billed to or reimbursable through insurance.

3. Eligibility

Our website and services are intended for individuals 18 years of age or older.  By using our website or booking services, you represent that you meet this requirement.

4. No Medical Advice; No Provider-Patient Relationship Online

Content on our website — including service descriptions, blog posts, FAQs, and social media content — is provided for general informational and marketing purposes only. It is not medical advice and should not be used to diagnose, treat, or make medical decisions. Viewing our website, submitting a contact form, or booking an appointment online does not, by itself, create a provider-patient relationship. A provider-patient relationship is established only after an in-person (or approved telehealth) consultation with one of our licensed providers.

If you have a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use our website or online booking system to communicate urgent or emergency medical concerns.

5. Appointments, Booking, and Cancellations

• Appointments may be requested through our online booking system, by phone, or in person, and are subject to confirmation by our staff.
• We may require a deposit or full payment at the time of booking for services, as described in Section 6.
• Cancellation/rescheduling policy: We request at least 24 hours notice to cancel or reschedule an appointment. Cancellations or no-shows with less notice may result in forfeiture of a deposit or a cancellation fee, as described in our office policies provided at booking.
• We reserve the right to reschedule or cancel appointments due to provider availability, safety concerns, or other business needs, and will make reasonable efforts to notify you promptly.

6. Payments, Deposits, and Refunds

• Face First is a cash-based, direct-pay practice. We do not bill insurance for services unless expressly stated.
• Prices for services are listed on our website and/or provided during consultation and are subject to change without notice.
• Deposits or payments made through our website are processed by a third-party payment processor. By submitting payment, you authorize us (and our payment processor) to charge the applicable amount.
• Refunds: Deposits and payments for services rendered are generally non-refundable, except as required by law or as otherwise stated in our office refund policy. Refund requests will be evaluated on a case-by-case basis.
• You are responsible for providing accurate billing information and for any fees resulting from declined or disputed payments.

7. Medical and Results Disclaimer

Aesthetic medicine procedures, including but not limited to injectables, energy-based devices, and skincare treatments, carry inherent risks, and individual results vary based on anatomy, skin type, health history, and other factors. No specific outcome is guaranteed. Before any procedure, you will be provided with detailed information and a separate informed consent form describing risks, benefits, and alternatives specific to your treatment. Testimonials, before/after photos, or marketing content on our website or social media reflect individual results and are not a guarantee of your outcome.

8. User Conduct

When using our website or interacting with our staff, you agree not to:

• Provide false, inaccurate, or misleading information;
• Use our website for any unlawful, fraudulent, or abusive purpose;
• Attempt to interfere with, disrupt, or gain unauthorized access to our website, booking system, or any related systems;
• Harass, threaten, or abuse our staff or other patients;
• Use content from our website (text, images, logos) without our permission.

We reserve the right to refuse service, cancel appointments, or restrict access to our website or services for any user who violates these Terms or engages in inappropriate conduct.

9. Intellectual Property

All content on our website — including text, graphics, logos, photos, videos, and design — is owned by or licensed to Face First and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

10. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services (such as our online booking platform, payment processor, or social media platforms). We do not control and are not responsible for the content, privacy practices, or terms of those third parties. Use of third-party sites and services is at your own risk and subject to their own terms.

11. Disclaimer of Warranties

Our website and online booking system are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our website will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the fullest extent permitted by law, Face First, LLC, its owners, providers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or booking system, even if advised of the possibility of such damages. Nothing in these Terms is intended to limit liability for professional negligence in the actual provision of clinical care, which is governed by applicable Rhode Island law and your informed consent documentation.

13. Indemnification

You agree to indemnify and hold harmless Face First, LLC and its owners, providers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, misuse of our website, or provision of false information.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of our website shall be resolved in the state or federal courts located in Rhode Island, and you consent to the personal jurisdiction of such courts.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The “Last Updated” date above reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

Mobile Terms of Service

1. Messages related to your account, orders, services, appointment reminders, marketing and promotional messages may be received from Face First, LLC. Frequency may vary.
2. You can cancel the SMS service at any time by texting “STOP.” After you send “STOP,” we will confirm your unsubscribe via SMS. After this, you will no longer receive messages from us. If you would like to opt back in, you may sign up again as you did previously.
3. If you are experiencing issues with the messaging program, reply with the keyword “HELP” for assistance, or contact us directly at info@facefirst-ri.com or 401-556-0605.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
6. If you have questions regarding privacy, please review our Privacy Policy

Contact Us

If you have questions about these Terms, please contact us:

Face First, LLC

501 Great Rd, STE 105, North Smithfield, RI 02896

Website: www.facefirst-ri.com

Phone: 401-556-0605

Email: info@facefirst-ri.com